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Topic: I gotsa a virus, a little 'puter help

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Sleek-Jet

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Posted: Oct. 24 2003,7:56 pm

Post # 1

OK, so my desktop computer is sick. Ã‚Â

Somehow, I got a virus on my computer and now I think I'm Ã‚Â screwed. Ã‚Â Anyone know how to reformat a hardrive???

I'm using my laptop now, but the display sucks on it.

Please..... HELP!!!!!!!!
:break

Edited by Sleek-Jet on Oct. 24 2003,7:59 pm

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GoFastRacer Male

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Posted: Oct. 24 2003,8:03 pm

Post # 2

Are you able to restart in DOS mode???. :confused

Whoops, should have asked, what OS are you using??.. :rolleyes

Edited by GoFastRacer on Oct. 24 2003,8:05 pm

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Sleek-Jet

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Posted: Oct. 24 2003,8:13 pm

Post # 3

Windows ME.

I can get the computer started and loaded up, but the computer doesn't recognize the video card, or the mouse, or the sound board.

I don't know, maybe a virus isn't the problem.

Another thing, none of my internet history files are there anymore, they are gone.

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BigBoyToys Male

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Posted: Oct. 24 2003,8:15 pm

Post # 4

Why would you format the Hard Drive from a Virus? Most of the viruses out there you can recover from... How do you know you have a virus? Did a anti-virus program tell you that you have a virus? If so, which program?

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BigBoyToys Male

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Posted: Oct. 24 2003,8:16 pm

Post # 5

Windows ME has a built-in "Go Back" function..... to where you can restore your system from a previous state.

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BigBoyToys Male

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Posted: Oct. 24 2003,8:20 pm

Post # 6

Try This:

First Click on Start, click on Programs, click on Accessories, click on System Tools, and then click on System Restore.
It will show you the Welcome to System Restore message. Click on Restore my computer to an earlier time. Click Next
It will then display a calendar with today's date selected. On the right you will see a list of restore points that were created today, either manually or automatically. If you choose a different date, it will then display the list of restore points for that day. Choose the date and restore point that you want to restore to and Click Next.
It will give you a warning telling you to close or save all programs, and not to alter, open, or delete any files. Click Ok.
It then explains that the System Restore will not destroy or alter your documents in any way, however you will have to reinstall any programs that were installed after the restore date. Click Next.
It will then do the restore procedure automatically and restart your computer.
Upon returning to windows it will give you a confirmation screen stating that the restore was successful. Click Ok.
You have successfully restored the computer!

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Sleek-Jet

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Posted: Oct. 24 2003,8:23 pm

Post # 7

I'm grasping at straws here.

I ran my anti-virus, but it showed the last update almost a year ago, even though I updated last week.

I'll go see if I can find the "go back" function. Without a mouse, it's kind of a pain in the ass.

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Sleek-Jet

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Posted: Oct. 24 2003,8:40 pm

Post # 8

OK, I just performed the system restore. After it was done, and the computer restarted, I got this message:

"Rsturi caused error in Kernel32.dll"

The computer is the same as before I performed the system restore.

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GoFastRacer Male

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Posted: Oct. 24 2003,9:02 pm

Post # 9

Ok try a date farther back!..

BTW, what do you have, one of those store bought computers??. :confused

Edited by GoFastRacer on Oct. 24 2003,9:04 pm

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Sleek-Jet

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Posted: Oct. 24 2003,9:17 pm

Post # 10

Dude, I got a Dell.

I tried system restore using several different dates, no dice. Each time I get the error message, and the system restore is not successfull.

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Posted: Oct. 24 2003,9:36 pm

Post # 11

A Dell sorry about that!. :laugh

Ok save all your shit, stick your recovery CD in there and clean it out. It will format the drive and reload you OS, that's the easy way of doing it!. If you had this machine for a year it's time for a reformat anyhow!..You be surprised at how much better it runs after getting rid of the garbage that's accumilated over time!.. :good

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BigBoyToys Male

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Posted: Oct. 24 2003,10:10 pm

Post # 12

This Error, "Rsturi caused error in Kernel32.dll" is caused by an incorrect system date (it is set for 2038 or later). Follow the steps below to correct the system date/time and then to do the restore. It is a known problem with Windows ME.

Error in Rstrui.exe When Starting System Restore or Creating a Manual Restore Point
View products that this article applies to.
This article was previously published under Q267511
SYMPTOMS
When you attempt to create a manual restore point in System Restore, the following error message may appear:

Rstrui has caused an error in RSTRUI.EXE.
Rstrui will now close.

If you continue to experience problems, try restarting your computer.
This error can also occur when you start the System Restore tool.
CAUSE
Your computer's system date is set for the year 2038 or later.
WORKAROUND
To work around this problem, reset the data store by following these steps:
Make sure that your system date is set correctly by using the Date/Time tool in the Control Panel.
Click Start, point to Settings, and then click System.
Click the Performance tab.
Click File System.
Click the Troubleshooting tab.
Select the Disable System Restore check box.
Click OK, click Close, and then restart your computer when prompted.
After your computer restarts, follow steps 2 through 6 and clear the Disable System Restore check box. Restart your computer when prompted.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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BigBoyToys Male

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Posted: Oct. 24 2003,10:24 pm

Post # 13

ahhhh....It's a Dell. That explains it! J/K

It's an OS problem for sure. I would just use the Dell "repair" function, unless there's nothing that you need to save on your HDD, then in that case.... C:\>Format C: /q :break

Just out of curiosity, which model of Dell is it? I have access to the Secure Dell DCSE website (Dell Certified Systems Expert) and was just wondering if it is related to a few recent issues with Dell machines that are currently being addressed.

Edited by BigBoyToys on Oct. 25 2003,7:22 am

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Posted: Oct. 25 2003,6:49 am

Post # 14

Quote (BigBoyToys @ Oct. 24 2003,10:24 pm)

ahhhh....It's a Dell. Ã‚Â That explains it! Ã‚Â J/K

Ã‚Â It's an OS problem for sure. Ã‚Â I would just use the Dell "repair" function, unless there's nothing that you need to save on your HDD, then in that case.... Ã‚Â C:\>Format C: /q Ã‚Â :break

Ã‚Â

Just out of curiosity, which model of Dell is it? Ã‚Â I have access to the Secure Dell DCSE website (Dell Certified Systems Engineer) and was just wondering if it is related to a few recent issues with Dell machines that are currently being addressed.

Hey Jim, what do you have to do to gain access to those DCSE sites??, they all have them and it sure makes working on them easier!.. :stupid

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BigBoyToys Male

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Posted: Oct. 25 2003,7:20 am

Post # 15

Art, you have to be a Dell Service Provider (Individuals and private companies can obtain) and be Dell Certified. Here is a partial list of my Dell Certifications just to give you an idea of what it involves;

391 Associate Desktops Certification V5.0 Optiplex 7/13/2003
447 Point of Sale Product Certification 7/13/2003
155 Servers - PERC 3 DCL/DC/QC Product Certification 1/15/2003
361 Storage - PowerVault 112T Product Certification 1/15/2003
281 Storage - PowerVault 220S/221S Product Certification 1/14/2003
308 Servers - PowerEdge 1650 Product Certification 1/14/2003
408 Associate Server Certification V5.0 Part 1 (Hardware D/R) 1/6/2003
399 Desktops - Optiplex SX 260 Product Certification - Add on 11/19/2002
327 DSP Portables - Latitude X200 Product Certification 9/18/2002
282 DSP Portables - Latitude C400 Product Certification 9/18/2002
256 DSP Portables - Latitude C610 and Inspiron 4100 Product Certification 9/18/2002
299 DSP Portables - Latitude C840 / Inspiron 8200 / Precision M50 Deltas Certification 9/18/2002
360 DSP Portables - Latitude C640 and Inspiron 4150 Deltas Product Certification 9/18/2002
225 Associate Portables Certification V4.5 Part 3 (Wireless Networking) 9/17/2002
222 Associate Portables Certification V4.5 Part 2 (Inspiron) 9/17/2002
221 Associate Portables Certification V4.5 Part 1 (Latitude) 9/16/2002
267 Associate Server Certification V4.5 Part 1 (Hardware D/R) 9/16/2002
244 Associate Desktops Certification V4.5 Part 2 (Optiplex) 9/16/2002
246 Associate Desktops Certification V4.5 Part 3 (Dimension) 9/16/2002
242 Associate Desktops Certification V4.5 Part 1 (Memory and Networking) 9/16/2002
248 Associate Desktops Certification V4.5 Part 4 (Workstations) 9/12/2002

Go to http://dcse.dell.com to find out more info on how to become a service provider and to gain access to the DCSE Website. All of the certification tests can be taken online at the DCSE website and they are Timed Tests. If you fail the same test 3 times , it requires mandatory classroom training (provided by Dell at various locations). The company that I work for is a Dell Warranty Service provider so it is mandatory that I am certified on all Dell products that I service (otherwise, we don't get paid by Dell :rolleyes

)

Edited by BigBoyToys on Oct. 25 2003,7:34 am

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Posted: Oct. 25 2003,7:33 am

Post # 16

Wow, didn't think there was that much to it. I'll check into it though!..Thanks... :good

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BigBoyToys Male

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Posted: Oct. 25 2003,7:50 am

Post # 17

Quote (GoFastRacer @ Oct. 25 2003,7:33 am)

Wow, didn't think there was that much to it. I'll check into it though!..Thanks... :good

Actually, it really isn't that bad..... The tests are anywhere from 2-100 questions, depending on the test. And if you go through the steps to become a Dell Service Provider, it can be quite lucrative

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Sleek-Jet

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Posted: Oct. 25 2003,8:48 am

Post # 18

Quote (BigBoyToys @ Oct. 24 2003,11:24 pm)

ahhhh....It's a Dell. Ã‚Â That explains it! Ã‚Â J/K

Ã‚Â

Just out of curiosity, which model of Dell is it? Ã‚Â I have access to the Secure Dell DCSE website (Dell Certified Systems Expert) and was just wondering if it is related to a few recent issues with Dell machines that are currently being addressed.

Thanks BBT and GoFast, I'll try and see what I can get done today or tomorrow. Hopefully a little more of :comp

and a lot less of :break

.

The machine is a Dell Dimension 8100. 1.3GHz.
It's actually been a pretty good computer, this is the first problem I've had in the almost 4 years that I've owned it.

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Posted: Oct. 25 2003,8:53 am

Post # 19

go work on the boat :laugh

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Posted: Oct. 25 2003,9:05 am

Post # 20

Quote (Sleek-Jet @ Oct. 25 2003,8:48 am)

Quote (BigBoyToys @ Oct. 24 2003,11:24 pm)

ahhhh....It's a Dell. Ã‚Â That explains it! Ã‚Â J/K

Ã‚Â

Thanks BBT and GoFast, I'll try and see what I can get done today or tomorrow. Hopefully a little more of :comp

Ã‚Â and a lot less of :break

.

The machine is a Dell Dimension 8100. Ã‚Â 1.3GHz.
It's actually been a pretty good computer, this is the first problem I've had in the almost 4 years that I've owned it.

You havn't cleaned it out in 4 years? :eek

Man it's time for a clean out for sure. Should clean them out at least once a year to keep em running smoothe!.. :good

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Posted: Oct. 25 2003,9:06 am

Post # 21

Quote (AZKC @ Oct. 25 2003,8:53 am)

go work on the boat :laugh

I am heading out there now!.. :good

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Posted: Oct. 25 2003,1:45 pm

Post # 22

I have a dell deminsion 4550 2.0 ghz 80 gig hard drive and have had it over a year now. It's on 24/7 and I have never got a virus. I have a really good norton anti-virus program probably one of the best out there. If you had this installed on your computer you would have never got this virus in the first place. I'd be more than happy to send you a cd-rom copy of it if you want.

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