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Topic: Hey Qwest guys..., fix my internet< Next Oldest | Next Newest >
freddogMale Offline
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Post Icon Posted: July 26 2006,2:50 pm Post # 1 see this member send this member a private message  quote this post in reply
Everything was working just fine last night around 2 am, but today I have no service.  None of my computers can hook into the internet, so I'm stuck with the Verizon Aircard on my laptop.  TV still works, telephone too, just no internet.  It's a conspiracy to keep me away from HDF on my anniversary.

Carbon Monoxide poisoning kills boaters.  Take the time to learn about it and how to avoid it.
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Post Icon Posted: July 26 2006,3:05 pm Post # 2 see this member send this member a private message  quote this post in reply
I am assuming it's DSL...look at the lights on the DSL modem. You should see - Power, Internet, ethernet and maybe wireless. If you don't have Internet. It's prob just locked up fm the lighting storm just take the power off the modem (unplug fm the back) for 20 sec or more and then plug it back in. Sometimes it takes more than once. If that doesn't work give me more info and we'll go fm there.

Congrats on the year BTW  :good

Edited by Tuchop on July 26 2006,3:06 pm
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Post Icon Posted: July 26 2006,3:39 pm Post # 3 see this member send this member a private message  quote this post in reply
Don't listen to Tuchop he knows nothing about Qwest :laugh

:bebe  :D

He speaks the truth by the way. And congrats on the Anni :good Thanks for stickin around :beer

God is Great, Beer is Good, and People are Crazy......

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Post Icon Posted: July 26 2006,11:28 pm Post # 4 see this member send this member a private message  quote this post in reply
Quote (Tuchop @ July 26 2006,3:05 pm)
I am assuming it's DSL...look at the lights on the DSL modem. You should see - Power, Internet, ethernet and maybe wireless. If you don't have Internet. It's prob just locked up fm the lighting storm just take the power off the modem (unplug fm the back) for 20 sec or more and then plug it back in. Sometimes it takes more than once. If that doesn't work give me more info and we'll go fm there.

Congrats on the year BTW  :good

Yeah, I tried all that usual stuff, didn't work.  Wife called Qwest and they told her they had an outage from the storm and about 10,000 were out of service.  How come the phone still works though?

I like Qwest's services.  The internet is plenty fast enough and the best part is only having one box for everything.  I wish the guy that hooked it up would hav done it different though.  My house has all the structural wiring with CAT5 and 6 cabling, but he put the main box on my entertainment center instead of in the box where everything is routed through.  By doing that, it used up the network connection and the telephone line there, so I have to use a wireless connection for my TIVO box.  That makes TIVO transfers much slower.  The guy didn't really seem to know much about the system and the install took about 4 hours, and at that he had to call someone else out to finish the job because he souldn't get anything to work.

Oh well, I just want my internet and TV back, the reception fo Verizon is slow at my house.

Carbon Monoxide poisoning kills boaters.  Take the time to learn about it and how to avoid it.
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GoFastRacerMale Offline
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Post Icon Posted: July 27 2006,6:04 am Post # 5 see this member send this member a private message  quote this post in reply
We have Cox, no probs here!.. :good
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Post Icon Posted: July 27 2006,8:59 am Post # 6 see this member send this member a private message  quote this post in reply
I don't even want  to get started about my Cable Co.  Mediacom  :fight

Good luck with the Internet.  


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BigDogMale Offline
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Post Icon Posted: July 27 2006,9:32 am Post # 7 see this member send this member a private message  quote this post in reply
Quote (GoFastRacer @ July 27 2006,6:04 am)
We have Cox, no probs here!.. :good

Same here.  Phone,  TV and internet A-O-K.  Matter fact I was surfing when the power went out.  If my power back up had not failed I would have continued to surf while the power was out.  :D
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Post Icon Posted: July 27 2006,1:13 pm Post # 8 see this member send this member a private message  quote this post in reply
Quote (freddog @ July 26 2006,11:28 pm)
Quote (Tuchop @ July 26 2006,3:05 pm)
I am assuming it's DSL...look at the lights on the DSL modem. You should see - Power, Internet, ethernet and maybe wireless. If you don't have Internet. It's prob just locked up fm the lighting storm just take the power off the modem (unplug fm the back) for 20 sec or more and then plug it back in. Sometimes it takes more than once. If that doesn't work give me more info and we'll go fm there.

Congrats on the year BTW  :good

Yeah, I tried all that usual stuff, didn't work.  Wife called Qwest and they told her they had an outage from the storm and about 10,000 were out of service.  How come the phone still works though?

I like Qwest's services.  The internet is plenty fast enough and the best part is only having one box for everything.  I wish the guy that hooked it up would hav done it different though.  My house has all the structural wiring with CAT5 and 6 cabling, but he put the main box on my entertainment center instead of in the box where everything is routed through.  By doing that, it used up the network connection and the telephone line there, so I have to use a wireless connection for my TIVO box.  That makes TIVO transfers much slower.  The guy didn't really seem to know much about the system and the install took about 4 hours, and at that he had to call someone else out to finish the job because he souldn't get anything to work.

Oh well, I just want my internet and TV back, the reception fo Verizon is slow at my house.

Do you have a satellite rec and a DSL modem (or is it VDSL)? We don't have VDSL down here. As far the telephone and TV working while the internet won't...without knowning what equip you are on, I would say the DSL unit in the field either locked up and needs reset or had a card get smoked and needs replacing. If they had and outage affecting multiple customers the reponse should be pretty quick. If multi. phones were out it would be quicker cuz of 911.
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Post Icon Posted: July 27 2006,5:16 pm Post # 9 see this member send this member a private message  quote this post in reply
Came back up sometime in the middle of the night last night.  It's a VDSL system, whatever that means.  Speeds are usually pretty good, 1316 Kbps right now, which is fast enough for me.  I don't really appreciate it until I get stuck trying to do something on the laptop which runs about 600 to 700.

Carbon Monoxide poisoning kills boaters.  Take the time to learn about it and how to avoid it.
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freddogMale Offline
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Post Icon Posted: July 27 2006,5:18 pm Post # 10 see this member send this member a private message  quote this post in reply
Oh, and the TV was out too, just not the phone.

Carbon Monoxide poisoning kills boaters.  Take the time to learn about it and how to avoid it.
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TuchopMale Offline
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Post Icon Posted: July 27 2006,5:58 pm Post # 11 see this member send this member a private message  quote this post in reply
Quote (freddog @ July 27 2006,5:16 pm)
Came back up sometime in the middle of the night last night.  It's a VDSL system, whatever that means.  Speeds are usually pretty good, 1316 Kbps right now, which is fast enough for me.  I don't really appreciate it until I get stuck trying to do something on the laptop which runs about 600 to 700.

I am familiar with all the services and how we produce them but I am not familiar with that particular equip. type.
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freddogMale Offline
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Post Icon Posted: July 27 2006,7:37 pm Post # 12 see this member send this member a private message  quote this post in reply
One of these days I'm gonna get ambitious and move the Gateway box to where it should have been installed.

Carbon Monoxide poisoning kills boaters.  Take the time to learn about it and how to avoid it.
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TuchopMale Offline
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Post Icon Posted: July 27 2006,10:52 pm Post # 13 see this member send this member a private message  quote this post in reply
Quote (freddog @ July 27 2006,7:37 pm)
One of these days I'm gonna get ambitious and move the Gateway box to where it should have been installed.

Watch out, we norm. try and use homeruns for the dsl ckts. If I had somebody I trusted up there I'd give them a call and ask them to go check it out. I don't know to many of the res. install folks any more and none in Phx.
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freddogMale Offline
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Post Icon Posted: July 27 2006,11:00 pm Post # 14 see this member send this member a private message  quote this post in reply
You stumped me... homeruns? dsl ckts?

I'm computer Illegitimate (illiterate) so is there a trick to installing this thing?  Doesn't it just pretty much plug in to the phone line?  There are a crapload of wires on it but,  aaaarrgg, why didn't they put it in the right place to start?

Carbon Monoxide poisoning kills boaters.  Take the time to learn about it and how to avoid it.
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TuchopMale Offline
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Post Icon Posted: July 27 2006,11:05 pm Post # 15 see this member send this member a private message  quote this post in reply
Fm the side of your house (pwr box) that is the DMARC which is the legal exchange fm us to you. At this point your IW (inside wire) goes into your house. Some of this inside wire is wired in series or it could be a homerun or point to point. If you have a wire and bridge on to it, it will degrade the signal to noise and therefore reduce your data transfer speed or it will not be able to comm. at all.
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ICQ  | Member # 1336 | Joined: 4-20-2005 |
14 replies since July 26 2006,2:50 pm < Next Oldest | Next Newest >

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